Role & responsibilities
Management of assigned vendors/partners to ensure:
- understanding of, and contribution to control of, vendor/partner costs affecting Orange Business Operations budget (operational support, implementation and incubation projects, professional services, training & certification, )
- alignment of vendor and partner commitments with Orange Business needs during Incubation, Integration, Design, Deployment and Operational Support phases
- efficient process interlocks and governance
- structured performance assessment and installed base reporting
Understand Orange Business requirements through liaison with Partnership Office, Product Management/Marketing, Engineering, Enterprise Services and Integration BUs and to share best practices and align vendor management approach as appropriate.
Vendor Selection Decision making
Vendor Governance
Contribute to Vendor Management best practices
Ownership of Service Description & SLAs
Operational collaboration
Preferred candidate profile
Minimum of 10 years related work experience in the telecom or IT industry.
Experience of using ITIL
Experience of project management
Experience of tools, especially those related to customer installed base/Inventory, asset management and associated costs
Keyskills: Incubation Vendor Management SLA Management asset management business operations
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