Consultant - IPFT / Business @ na

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Consultant - IPFT / Business

na
0 - 3 years
Mumbai
9 months ago
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Job Description

Job Purpose:

This position is responsible for providing quality and efficient customer service to customers through the daily management which includes managing daily activities, recognizing training, and problem solving.

Additionally, the position is responsible for assisting the manager with the development, analyses and implementation of staffing, training, scheduling and reward and recognition programs.

Key Accountabilities:

Attend Internal and External Training on new systems or software introduced by the Exchange.
Resolution of Queries & Complaints
Handling first level escalation calls
Ensuring that all the documents and request are processed within stipulated timelines.
Ensuring compliance with the defined process.
Maintaining Records as per the companys policy
To collate suggestions & feedback received from the members and take up with HOD/relevant departments for implementation if feasible.
Suggest points to be updated on the Process Manuals for all the processes handled by the team.
Assist in periodic internal audits and facilitate Audit of records by Internal / External Auditors.
Salary offered 25k per month.

Job Classification

Industry: Financial Services
Functional Area / Department: Risk Management & Compliance,
Role Category: Business
Role: Business - Other
Employement Type: Full time

Contact Details:

Company: National Commodity
Location(s): Mumbai

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Keyskills: Assist in periodic internal audits Customer Service Management Resolution of Queries & Complaints documents and request processing Process Improvement escalation calls

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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na

National Commodity & Derivatives Exchange Limited (NCDEX/ the Exchange) is a professionally managed on-line, multi commodity exchange focusing on revolutionizing India's agricultural sector. NCDEX is India's largest agricultural derivatives exchange with a market share of 75% in agricultural der...

Consultant - IPFT / Business @ na

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