International Airline Customer Service Representative
- IGT Solutions
- 0 - 5 years
- Noida, Gurugram
- 9 months ago
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Job Description
International Airline Customer Service Representative
Job Summary: -
We are looking for a dedicated/ professional and detailed oriented CCR for an Airline Process. This role involves providing customer service support on calls for airline process.
We are seeking a highly motivated and customer-focused BPO Customer Service Representative to join our team. This role involves providing exceptional service to customers through various communication channels (phone) addressing their travel-related inquiries, and assisting with bookings, cancellations, and changes to ensure a seamless and positive experience.
Who we are looking for?
Customer Assistance: Handle inbound customer calls and timely information about flight bookings, hotel reservations, car rentals, and travel packages.
Customer-Centric Approach: A strong focus on delivering excellent customer service, demonstrating patience and empathy when handling challenging customer situations.
Problem-Solving Ability: The ability to troubleshoot and resolve customer issues quickly, utilizing available resources and knowledge.
Multitasking: Capable of handling multiple customer inquiries and tasks simultaneously while maintaining a high level of service.
Attention to Detail: Ensure the accuracy of bookings, changes, and customer data, as well as adherence to Expedias policies and procedures.
Adaptability: Comfortable with working in a fast-paced environment, including managing shifting priorities and handling a variety of customer requests.
Technical Proficiency: Familiarity with customer service software, booking systems, and basic office tools. Experience with CRM platforms is a plus.
Teamwork: Able to collaborate effectively with other team members and departments to resolve customer issues and share knowledge.
Time Management: Strong organizational skills and the ability to meet performance targets and deadlines while maintaining service quality.
Preferred Qualifications and Experience:
- Previous experience in a customer service role, especially within the travel, hospitality, or BPO industry.
- Minimum Bachelor's degree/ Under grad drop out
- Excellent communication skills
What you will be signing up for?
- Promising career progression
- Best in industry compensation
- Transport facility
- Comprehensive training and development throughout your tenure
- World class work culture, you would not want to miss!
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & Operations, Role Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: Full timeContact Details:
Company: IGT SolutionsLocation(s): Noida, Gurugram
Keyskills: Reservation Airlines Voice Process International Ticketing International Calling International Voice Process
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IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.Established in 1998, with 100% focused on the Travel indus...
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