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Customer Support Representative @ NLB

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 Customer Support Representative

Job Description

Job Title: Customer Service Representative

Job Description:
We are seeking a friendly, professional, and detail-oriented Customer Service Representative to join our team. The ideal candidate will be responsible for providing excellent service to our customers by answering inquiries, resolving issues, and ensuring overall customer satisfaction. Strong communication and problem-solving skills are essential.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat.
  • Resolve customer complaints and issues efficiently and effectively.
  • Process orders, returns, and exchanges.
  • Maintain accurate customer records and update information as needed.
  • Provide product or service information to customers.
  • Collaborate with other teams to improve customer experience.

Qualifications:

  • Must be a graduate in any domain.
  • Excellent communication and interpersonal skills.
  • Prior customer service experience is preferred.
  • Strong attention to detail and problem-solving abilities.
  • Ability to work in a fast-paced environment.

Benefits:

  • Competitive salary.
  • Health and wellness benefits.
  • Opportunities for growth and advancement.

Location: Mumbai, On-site
Apply Now: Call : 8368237*** or whatsapp : 8368237***

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations,
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Full time

Contact Details:

Company: NLB Services
Location(s): Mumbai

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Keyskills:   Customer Service Cca Inbound Voice Process Customer Support CSE Bpo Voice Solving Queries Customer Care Inbound Calls Customer Handling Voice Support International Voice Process

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₹ -4.5 Lacs P.A

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NLB

NLB SERVICES PRIVATE LIMITED Our definition of success is the tangible, measurable difference we make to our clients' processes and bottom lines.- Sachin Alug, CEO