Customer Care Manager
- Rhea Healthcare
- 1 - 4 years
- Surat
- 9 months ago
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Job Description
Greeting the patient as per time of the day
- Act as a One Point of Contact for patient during the treatment.
- Introducing NOVA, its USPs,presenceservices,inanorganized mannersuccessto ra the patients either with the help of a PPT or as per patients need and status of mind.
- Registering the patients and explaining the purpose.
- Keeping a complete follow-up and status of the treatment advised to the patients and persuade patients to undergo the same with logical reasoning.
- Building cordial relations with the patients to the extent of them being comfortable approaching her in case of any queries/concerns.
- Meet IVF advised patients
- Taking and explaining IVF consent to the patients
- And keeping a record of the same.
- Preparing donor affidavit and surrogacy agreement
- Drafting referral letters for the referring doctors
- Sending SMS to the referral doctors regarding the referred patient progress (at the time of registration, OPU, ET).
- Maintaining daily record of BHCG, Daily procedure list
- Reporting Sr IVF patient co-ordinator/center head, on daily basis as per prescribed format.
- Compiling monthly reports: New case, New case conversion rate, stimulation, IUI andIVF success rate, patient satisfaction analysis (OPD)
- Performing any other duties and responsibilities assigned by management time and again
Interested Candidates may share their resume at ko********l@no*************y.com / 7863826***
Work Place: Surat .
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: Healthcare & Life Sciences, Role Category: Health InformaticsRole: Medical Record / Health InformaticsEmployement Type: Full timeContact Details:
Company: Rhea HealthcareLocation(s): Surat
Keyskills: Pressure Handling Relationship Building Convincing Power Multitasking Leadership Skills Public Speaking Patient communication Customer Relationship Communication Skills Team Skills Presentable Hospital Management Skills
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