Support Engineer I (plsql & Wms)
- Blue Yonder
- 1 - 3 years
- Bengaluru
- 10 months ago
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Job Description
- Act as Technical/Functional POC for all cases
- Co-ordinate with various teams like product management, development, consulting, release management, IS as required, while working on the case resolution
- Utilize instant messenger and other tools to collaborate globally
- Ability to work in shifts and be flexible with the timings
- Meet organization and team level goals
- Improve Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until closure
- Interact with internal and external stakeholders and reports to management
Our current technical environment:
- Knowledge on IT infrastructure
- OS - Windows, Unix
- DB - RDBMS Concepts, Oracle, MS SQL Server, SQL/ PL SQL
- Application Related - Java /C -Basics, JVM Architecture, Basics of Integration, Apache /IIS
- Web-application: Understanding of 3-tier web application architecture, experiencing in configuration and troubleshooting of web servers (WebLogic / I planet / WebSphere) (Good to have)
- Cloud Infrastructure - Enterprise, Cloud - Network Setup, 2-3 Tier Architecture, Cloud /Hosting Services, Public Cloud - Azure, AWS etc.
- Other - ITIL, Application Support, Customer Management, problem solving skills, MuleSoft, Salesforce
- Knowledge of JDA Dispatcher WMS/ other Warehouse Management
- Experience of supporting cloud/ SaaS activities like Rollouts, Application Upgrades on Dev, Test, Prod Environments, Application/ Database Refresh, Environment Setup, Archive & Purging Setup, Adhoc Monitoring Setup, Health Checks, Root Cause Analysis of critical cases
- Knowledge & understanding of SQL, PL/SQL programming on any popular databases like oracle, working knowledge of any programming language like C or Java
- Experience in scripting languages - Unix Shell Scripting, PowerShell, Python, Perl etc.
- Understanding of 3-tier web application architecture, JVM Architecture, experiencing in configuration and troubleshooting of web servers (WebLogic / I planet / WebSphere)
- Exposure to ITIL, Salesforce and other operational tools
What you ll do:
- Be able to understand customer issues and take appropriate actions to resolve the same
- Own and resolve all cases for global customers, adhering to defined SLA s
- Document learnings and create knowledge articles for repeated cases
- Replicate and maintain customer environments
- Maintain knowledge of customer solution and customization
- Create and Present webinars for customers
- Participate in SIG forums and share expertise with customers
- Maintain sense of urgency and swiftness with all customer interactions
- Identify areas of improvement and scope of automation on routine tasks or activities
- Undertake KT for customer transitions, validate transition checklist
- Help in meeting team level goals and be a team player
- Improve Customer Satisfaction through departmental metrics
- Excellent communication and interpersonal skills to interact with internal and external stakeholders with emphasis on follow through and reporting
- Identify areas of improvement and scope of automation on routine tasks or activities
What we are looking for:
- BE/MCA/Master s level Degree/Professional qualification with 1.6 to 3 years of experience in an Application/Technical support role with PLSQL .
- Domain knowledge: Understanding of Warehouse Management domain. Understanding how WMS integrates with other systems like TMS etc. Any industry specific experience is a big plus.
- Conceptual knowledge on listed areas of functionalities in WMS - Inbound / Outbound, Allocation, counts (Cycle & Product), Parcel, Picking, put away, Wave Processing, Work Orders, Yard Management, EMS, Reports etc.
- Hands on experience on Integrator, MOCA Architecture and MOCA Language
- Hands-On experience in product setup, configuration, customization, enhancement
- Platform: Working knowledge on Windows, UNIX (Solaris, HP and AIX) OS
- Database: Working knowledge of Oracle RDBMS and DB2 UDB experience is a plus. Reading/writing SQL and PL/SQL in Oracle, working with database tools like TOAD.
- Excellent communication, Inter-personal, Analytical and Problem-solving skills
- Excellent organization and project documentation skills
- Meticulous planning with attention to detail and multi-tasking skills
- Has background in Technical Support of enterprise applications or Development experience. And d emonstrated track record of supporting Tier 1 and Tier 2 companies (Manufacturing/Retail/3PL)
Job Classification
Industry: IT Services & ConsultingFunctional Area:
Role Category: DBA / Data warehousing
Role: DBA / Data warehousing
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: MCA in Computers, Any Postgraduate
Doctorate: Doctorate Not Required, Any Doctorate
Contact Details:
Company: Blue YonderLocation(s): Bengaluru
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Keyskills: Unix Aix Automation Db2 Solaris Weblogic Perl Windows Apache Technical support
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Blue Yonder
Blue Yonder (formerly JDA Software, Inc.) provides seamless, frictionfree commerce please go to our updated company page as this page will no longer be active forthcoming.
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