Dialer Tech Engineer
- Apartment
- 5 - 10 years
- Noida, Gurugram
- 9 months ago
- Email to a friend
- Report this job
Job Description
Job Description
The purpose of this role is to manage all daily inbound/outbound dialer activity & inbound service levels across all multi-functional areas. Analyze real time contact center statistics in order to facilitate actions to meet inbound & outbound Collection targets.
Dialer Support
- Create dialing strategies and campaigns in line with company strategy
- Continuously innovate to improve the performance of the dialer
- Liaise with the technical support team regarding dialer irregularities and maintain a high level of customer service
- Implement, control and evaluate calling strategies on the predictive dialer
- Campaign monitoring and troubleshooting
- Ensure compliance is continuously followed by communicating with all supervisors and managers
- Reporting and analysis on dialer performance
- Analyzing reports by interpreting results and by making additional recommendations to increase dialer performance.
- Manage relationships and expectations with various campaign managers.
- Debrief and review campaigns from a dialer perspective.
- Internal training on the dialer process at all levels within the call center is to be provided when required.
Qualifications
- Bachelor's degree in CSE/IT
- Minimum of 5 years dialer administrator experience (C- Zentrix/Asterisk based Dialer would be preferable)
- Minimum of 5 years experience in the interpretation of call center analytics.
- Proven record of formulating strategies and ability to effectively analyze business data
- Proficient at MS Office (Excel - advanced)
- Knowledge of dialer management/ownership and scenario based capacity planning for outbound
- Experience in developing and implementing strategic dialer projects that bring about system/operational efficiencies
Technical Skills
- DBMS Concepts and SQL queries
- Linux/WINDOWS/CentOS
- Java Script,HTML,XML
- Basic knowledge of Voice and Data network communication
- PRI,VoIP,Media Gateways
- Attributes and behaviors
- Analytical(production and interpretation) and effective decisionmaker
- Persuasive, influence and initiate action
- High attention to detail
- Excellence interpersonal and relationship building skills
Job Classification
Industry: Software ProductFunctional Area / Department: IT & Information Security, Role Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: OYOLocation(s): Noida, Gurugram
Keyskills: Dialer Dialer Management VOIP Genesys Aspect Dialer Aspect Asterisk C- Zentrix Avaya
Similar positions
Apartment
OYO Apartments Investments LLP OYO Life is a strategic move into the home supply market to provide modern, functional, cozy and hassle free move-ins for long term rentals to the young Indian population so that they can concentrate upon things that really matter, while we take care of their accom...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in