Assistant Manager - Quality ( Black Belt - Six)
- Epicenter Technologies
- 2 to 3 Yrs
- Mumbai
- 9 months ago
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Job Description
About the Job
PEX role and process engineering. This role focuses on cost reduction, performance enhancement, and compliance with SLAs.
Job Location: Mumbai, Bhayandar
Job Expectation: Expected work hour window 1hidden_mobile AM IST
Workdays: 5 days
Workoffs: Weekends
Minimum Qualifications:
Education: Required - Six Sigma Certified (Black Belt)
Experience: 3+ years in a similar role
Tools Proficiency
Excellent knowledge of Six Sigma tools and process excellence
Desired Qualifications:
Process Optimization Analyze and improve workflows to enhance efficiency and reduce errors in overall operations.
Quality Improvement Use Six Sigma tools to minimize defects in customer service, data processing, and transactions.
Data-Driven Decision-Making Implement statistical analysis to identify process gaps and drive performance improvements.
Cost & Compliance Management Reduce operational costs, enhance productivity, and ensure adherence to SLAs and regulatory standards
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Quality (QA-QC)Functional Area: Not SpecifiedRole/Responsibilies: Assistant Manager - Quality ( Black Belt - Six)Contact Details:
Company: Epicenter TechnologiesLocation(s): Mumbai
Keyskills: process optimization compliance management quality improvement
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Epicenter Technologies
We at Epicenter are one of India's Leading Customer Contact Centre’s providing Voice and Non Voice Services in the areas of Collections, Sales and Customer ServiceCompany URL: www.epicentertechnology.comJob Location: Bhayander West
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