Associate Customer Experience-Mutual Fund @ Angel Broking

Job Description

Roles and Responsibilities

1. To handle Customer queries / complaints / grievances on call and e-mail
2. Resolve queries on call or e-mail with defined TAT
3. Interact with internal departments to seek support on query resolution where required
4. Liaise with external entities (Business Partners, SB, Stock exchanges, Banks, AMC, etc.)
5. Follow escalation matrix and follow-up with internal / external teams, when required

Desired Candidate Profile

- Good Call handling skills
- Good spoken & written English
- Strong Customer Service Orientation
- Ability to adhere to defined process & respond within TAT
- Basic knowledge of Mutual Funds, Broking, Insurance & Capital Market is an added advantage.

Interested candidate can share their CV to na*********g@an*********g.com

Job Classification

Industry: Financial Services (Broking)
Functional Area:
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: MS/M.Sc(Science) in Any Specialization, M.Tech in Any Specialization, Any Postgraduate, MBA/PGDM in Any Specialization, MCA in Any Specialization
Doctorate: Doctorate Not Required

Contact Details:

Company: Angel One
Location(s): Delhi, NCR
Website: https://www.angelone.in/

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Keyskills:   NISM mutual funds customer handling Customer Service Customer Experience query resolution grievance handling