Process trainer specialist
- Cognizant
- 4 - 8 years
- Hyderabad
- 9 months ago
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Job Description
Job Description: Process Trainer
Overview
The Process Trainer is responsible to develop, align & deliver training programs as per project
requirements. Which includes Training need interventions, Continuous improvement & Floor
calibrations to support performance metrics. This role will play a crucial part in ensuring efficient
operations and continuous improvement within the organization.
Responsibilities
Training Need Identification: Conduct regular assessments to identify training needs
and gaps within the organization.
Training Modules: Design and develop comprehensive training programs, including
course outlines, presentations, and instructional materials.
Training Delivery: Deliver engaging and effective training sessions to employees at all
levels, utilizing a variety of instructional methods (e.g, Virtual Training).
Certification Approach: Develop and administer evaluation tools to measure the
effectiveness of training programs and identify areas for improvement.
Documentation: Maintain and update training materials to reflect changes in processes
and industry best practices.
Skill-up: Provide ongoing support and coaching to employees to reinforce learning and
address training-related questions.
Process Improvement: Creation of RCA, identifying error trends and implementing
action plans.
Stakeholder Management: Work closely with department heads, managers, and
subject matter experts to ensure alignment between training programs and
organizational goals.
Qualifications
Bachelor's degree
At least 4 years of experience in training and development
Strong instructional design skills, including the ability to create engaging and effective
training materials.
Strong analytical skills to assess training needs and identify areas for improvement.
Excellent communication and interpersonal skills, both written and verbal.
Proficiency in using various training technologies and tools.
Ability to adapt to a fast-paced environment and manage multiple projects
simultaneously.
Knowledge of adult learning principles and theories.
Experience with e-learning platforms and tools.
Proficiency in Excel and presentation software (e.g., PowerPoint)
Open to work from the office.
Max 30 days Joining period
Flexible to work in rolling shift timings
Location: Hyderabad
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & Operations, Role Category: OperationsRole: Subject Matter ExpertEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Hyderabad
Keyskills: Process trainer Training Programs RCA Call Monitoring Process Training Call Quality Feedback VIRTUAL TRAINING Documentation QA Tools TRAINER Training Delivery
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