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Gcare - Hyderabad - upto 5.5 LPA @ Cognizant

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 Gcare - Hyderabad - upto 5.5 LPA

Job Description

About the Process

Technical Solutions Workflow for Google is an implementation process helping advertisers to A. Get more calls to their business, B. Increase visits to their store, C. Drive people to their website. The team located in Krakow will help the customer implement tags and track conversions. It is an inbound call process with 100+ agents supporting customers throughout Europe in 11 languages.

Eligibility Criteria

Required

  1. Advanced English both written and verbal (C1 level) at business comm level + 1 EU Language
  2. Excellent knowledge of Google products: Google Ads, Analytics, Shopping, GTM
  3. Ability to troubleshoot any complex case with the advertiser
  4. Programming Languages: CSS, JavaScript, HTML
  5. Grade only P, PA can apply

Preferred

  1. SQL preferred and other languages a plus
  2. Ability to design and create process improving tools & guidelines
  3. Good Understanding of Workflow Processes for S&T
  4. Ability to conduct training sessions
  5. Ability to learn new technologies to develop skills  if needed

Roles & Responsibilities

  1. Required interaction with customers (internal / external) to meet process deliverables
  2. Creating medium/complex design concepts for presentations/print/web/Rich media for the client/customer
  3. Provide (external / internal) trainings & calibration meetings with market teams
  4. Provide information, educate customers, troubleshoot, probe and fix issues
  5. Follow up on Waiting/Open issues, feedback and coaching
  6. Contribute to and participate proactively in knowledge sharing sessions
  7. Conduct refresher training
  8. Collate team performance data for reporting purposes as and when requested by Process and Team Lead
  9. Provide coaching and feedback for improvement
  10. Review escalation to  provide technical feedbacks

End

Location: Hyderabad

Shift: 24/7

WFO: All 5 days

CTC: upto 5.5 LPA

Job Classification

Industry: BPM / BPO
Functional Area / Department: Other,
Role Category: Other
Role: Other
Employement Type: Freshers

Contact Details:

Company: Cognizant
Location(s): Hyderabad

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Keyskills:   Google Ads Gtm Google Analytics Google products Analytics S&T Google Data Studio Workflow Processes Shopper Marketing Google Tag Manager HTML SQL

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₹ 1.25-5 Lacs P.A

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