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HR Service Delivery Analyst @ Accenture

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 HR Service Delivery Analyst

Job Description


Skill required: Employee Services - Employee and Labor Relations
Designation: HR Service Delivery Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
What would you do?
This Role involves deeper understanding of the Employee & Org data Mgmt Process & Leveraging expertise to solve specific problems pertaining to Workforce Management.Train & develop Team s Functional knowledge Administer Satisfaction surveys & General Support to Client employees and communication.Employee Services - More into query/case managementEmployment and Labor Law encompasses the relationships among unions, employers, and employees. Labor laws grant employees in certain sectors the right to unionize and allow employers and employees to engage in certain workplace-related activities in order to further their demands for changes in the employer-employee relationship. Employment law, on the other hand, is defined more broadly as the negotiated relationships between employers and employees.
What are we looking for?
  • Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels
  • Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.
  • Resilience and ability to work under pressure
  • Good organizational, prioritization and multi-tasking skills to deliver to deadlines
  • Analytical and problem-solving skills.
  • Demonstrate high levels of confidentiality
  • Attention to detail & quality driven in communications and all system transactions
  • Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate
  • Basic Leadership and coaching skills
  • Team Work & Collaboration
  • Self driven
  • Flexibility to work in Shifts.
  • Results / target oriented
  • Multi-cultural awareness
  • Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique.
  • Assist in training/educating team assigned team members on learning and acquireing skills in process.
  • Knowledge of Employee & Org data Mgmt Processes ( New Hires, Exit, Job data changes etc).
  • Strong MS Office and Excel skills
  • Strong command on written and verbal English language
  • Proficient with Business Excellence Practice Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problemsYour day to day interactions are with peers within AccentureYou are likely to have some interaction with clients and/or Accenture managementYou will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments.Decisions that are made by you impact your own work and may impact the work of othersIn this role you would be an individual contributor and/or oversee a small work effort and/or teamPlease note that this role may require you to work in rotational shiftsProcess Support :Read, understand and analyze client process as per the business rules as a subject matter expert.Execute the process accurately and timely as a hands-on processor.Master the given process and help the team members to overcome process related queries Escalate issues and seek advice when faced with complex issues/problems.Pay close attention to quality of written and verbal English skills within Team.Creates a logical plan, realistic estimates and schedule for an activity or project segment.Ensure LWI's are followed and updated regularly and train the team members on process updates.Ensure process controls are followed; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.Perform "Root Cause Analysis" on issues faces and suggest appropriate corrective action for current remediation and future control.Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls.Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.Participates in various internal or client initiatives related to Process.Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.Team Support :Plan proper allocation of work.Support Team lead / Manager with Daily stats / reporting and MOS. Update process metrics on daily basis and maintain MIS.To be available on the floor through the day to resolve process related issues.Participate in Team building activities & Organizational initiatives.Complete training need analysis for the team on timely manner through quality reports and knowledge tests.Follow the Quality Check and Audit mechanism within process to ensure delivery on SLA's.Ensure and maintain the security and confidentiality of client data.QualificationsAny Graduation

    • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Human Resources,
    Role Category: HR Operations
    Role: HR Generalist
    Employement Type: Full time

    Contact Details:

    Company: Accenture
    Location(s): Bengaluru

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    Keyskills:   hr service delivery labour relations email writing business excellence mis employee relations workday hrsd human resource management hr operations employee engagement recruitment onboarding payroll performance management hr shared services

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    Accenture

    Company DetailsAccenture in India

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