SAP Customer Service | 6 To 12 years | Pan India
- Capgemini
- 6 - 11 years
- Hyderabad
- 9 months ago
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Job Description
Role: SAP SD CS
Location: Pan India
Responsibilities:
- Actively engage with the client team by participating in the business process discussions, understand the current processes, pain points and new requirements to design an effective solution in SAP ERP.
- Lead the functional / technical consultants in ensuring successful delivery of the SAP Solution and ensure deliverables for Sales and Distribution and CS are successfully handed over for the closure of the project.
- Identify and escalate issues and risks within project structure as soon as discovered and not just when the delivery is due.
- Prepare Key user & End user training and workshop materials and conduct the meetings.
- Ensure documentation of all key project deliverable and execute smooth transition plan to the Application maintenance team.
- Support Effort Estimation, Solution Standardising, conduct Training, Mentoring and Coaching junior team members.
- Strong client facing experience, Analytical mind-set with a strong eagerness to learn and able to translate requirements into designs and code / configuration.
- Demonstrates excellent communication skills, both oral and written.
Primary Skills:
- Experience full-time relevant hands-on consulting experience in SAP CS & SD mandatory
- Project experience in SAP CS is mandatory.
- Mandatory Skills Significant: SAP SD application experience within SAP SD including configuration, design, testing, compliance & implementation (at least 3 full project lifecycle and 3 support project experience).
- Experience in basic functions, sales order processing, order fulfilment, consignment process and returns process.
- Experience in credit management, pricing, taxation, billing and outputs.
- Good knowledge in CS customisation.
- Excellent knowledge in Service Process Flow.
- Extensive knowledge of Service work orders and integration throughout repair processes.
- Configuration of Work Centers, Functional Locations, Contracts, Warranty, Equipment's, Serial Numbers.
- Revenue Recognition. Settlement processing - Integration with FI/CO.
- DIP profiles and pricing.
- Good knowledge in ALE/IDOCs.
- Excellent knowledge in third party interfaces.
- Credibility, Self-motivated, Strong team player but also able to work independently.
- Good verbal and written communication skills, Good analytical/ problem solving skills.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Other, Role Category: OtherRole: OtherEmployement Type: Full timeContact Details:
Company: CapgeminiLocation(s): Hyderabad+ View Contact
Keyskills: Sap Customer Service Cs Customer Service SAP SD Sap Otc sap sd cs SAP CRM Sap Hana sd cs Sap Sales And Distribution
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