Senior Customer Service Manager Job in
- Oracle
- 5 to 9 Yrs
- Other Maharashtra
- 3 months ago
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Job Description
- Job Title: Senior Customer Service Manager Location: Mumbai (Work from Office) Travel: Required About SpeEdLabs: SpeEdLabs, founded by IIT/IIM alumni, is an adaptive practice platform offering AI-enabled personalized learning for CBSE and ICSE board students. We specialize in preparing students for competitive exams such as IIT JEE and NEET. Role Overview: We are looking for a Senior Customer Service Manager to oversee and enhance relationships with educational institutions. This role will manage and support the Academic Excellence Managers, ensuring exceptional service delivery and engagement with clients. The ideal candidate is a strategic thinker with a passion for education and a proven ability to manage teams and foster strong partnerships. Key Responsibilities: Lead and guide the Academic Excellence Managers to ensure efficient service delivery and client satisfaction. Serve as the primary escalation point for addressing complex concerns raised by partner institutions. Develop and implement strategies to improve client engagement and address their unique needs. Conduct regular visits to meet with administrators and educators, building long-term relationships. Collaborate with internal teams to streamline processes and enhance support. Monitor client feedback to identify areas for improvement and drive retention. Represent the organization during discussions and presentations to decision-makers in the education sector. Qualifications and Skills: Graduate from NIT or IIT 5+ years of experience in customer service or account management, ideally within the education sector. Deep understanding of operations and decision-making processes in educational institutions. Excellent communication, relationship-building, and problem-solving abilities. Proven leadership experience with a track record of managing escalations effectively. Willingness to travel frequently. Proficiency in MS Excel, PowerPoint, and CRM tools. Perks and Benefits: Competitive salary. Opportunity to work in a dynamic environment driving educational transformation. Travel reimbursements and other allowances. Job Types: Full-time, Permanent Benefits: Paid sick time Paid time off Schedule: Day shift Application Question(s): This job role include traveling. Are you comfortable in traveling What is your last in hand salary Do you have any experience of working with education industry Experience: total work: 1 year (Preferred) Location: Mumbai, Maharashtra (Preferred) Work Location: In person,
Employement Category:
Employement Type: Full timeIndustry: Education / Training
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Senior Customer Service Manager Job in
Contact Details:
Company: SPEEDLABSLocation(s): Other Maharashtra
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Keyskills: Customer Service Account Management Communication Relationship Building Problem Solving Leadership MS Excel MS PowerPoint
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