Mega Walk In drive 29th March ( Voice& Non-voice Process) @ Alorica

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Mega Walk In drive 29th March ( Voice& Non-voice Process)

Alorica
0 - 1 years
Mohali, Chandigarh
9 months ago
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Job Description

Job Description:

Customer Service International Voice & Non-Voice Process

Provide customer support and resolve customer queries on call and chat
Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
Candidates should be flexible to work in 24*7 environments (US Shift).

Key Qualifications & Skills Required

The candidate should have good command over English - fluency in spoken and written English, customer service skills and high energy levels.
Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
Should be a quick learner and self-motivated.

Core Competencies

Pleasant, professional, and courteous personality.
Excellent Problem Solving and Customer Service Skills
Ability to think creatively and should have a positive attitude.
Strong analytical & Interpersonal skills.

Benefits:

i. Life Insurance and Medical Insurance.

ii. Incentives

iii. Transport

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations,
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Walk-ins

Contact Details:

Company: Alorica
Location(s): Mohali, Chandigarh

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Keyskills: Non Voice Process Email Support Bpo Voice Chat Support Voice Support

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₹ 2.5-3.5 Lacs P.A

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

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Alorica

Alorica: Weâ€™re a customer experience company that does one thingâ€”we make lives betterâ€¦one interaction at a timeâ€”for our clients, customers, colleagues and communities.

Mega Walk In drive 29th March ( Voice& Non-voice Process) @ Alorica

Home > Voice / Blended