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Senior Manager Loyalty - Bengaluru/Bangalore @ Flipkart

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 Senior Manager Loyalty - Bengaluru/Bangalore

Job Description

  • Onboard, develop, manage and execute a strategy to grow the Supercoin penetration across partnersIncrease the number of customers engaging with Flipkart ecosystem by making the program attractive for customers - design the program to deliver effective solutions that drive member engagement across partners and in turn get partners to reward the customers.
  • Partner with both online & offline partners to achieve adequate liquidity of coins in the ecosystem
  • Drive value to partners through Supercoin while maintaining a positive revenue line for Flipkart
  • Work closely with product and tech team to define the product strategy
  • Develop a strong understanding of the key performance indicators, and the activities that influence their performance. Develop strategies to keep the KPIs in line with our targets
  • Act as a liaison representing plus coins at both internal and external meetings; establishing and cultivating strong working relationships with all stakeholders. Understand interdependencies to achieve success
  • Work with the merchandising and marketing teams toDesign an integrated go to market strategy
  • Develop and deploy campaigns that effectively integrate the plus coins with every aspect within Flipkart & its ecosystem
  • Ensure campaigns are designed to successfully achieve the customer objectives
    • As a key member of the loyalty leadership team,Contribute to the development and implementation of new loyalty programs for partners
    • Evangelize and champion the progress of the program internally and externally
    • Lead initiatives on an as needed basis

          • The role requires close collaboration with:

          Client/Account Management

          Internal Stakeholders

          Skills Required :

          Experience managing senior client relationships with a proven record of interfacing with all levels of an organization, Experience in doing business development for loyalty, Ads sales, brand alliances, etc.

          Desirable Skills :

          Knowledge of tech integrations with partners through various modes

          Job Classification

          Industry: Retail
          Functional Area:
          Role Category: Customer Success
          Role: Customer Success
          Employement Type: Full time

          Education

          Under Graduation: Any Graduate
          Post Graduation: Any Postgraduate
          Doctorate: Any Doctorate

          Contact Details:

          Company: Flipkart
          Location(s): Bengaluru

          + View Contact

          Keyskills:   business development Client Management Ads sales brand alliances Account Management client relationships

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          ₹ Not Disclosed

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