Customer support (HR Voice) @ Trigent Software

Job Description

JOB DESCRIPTION:

HR Voice Should be flexible working from office and in US shifts.

Key Responsibilities

Contact Centre Operations, Customer support, Inbound and Outbound calls to US based candidates to screen them for client's hiring requirements. Recording outcome of the call-in tool, this is not core recruitment process this involves voice support both inbound and outbound.

Responsibilities:

• Make Inbound and outbound calls to the candidate and motivate them to complete job application.
• Schedule/reschedule first day of work for the employees and sharing necessary information.
• Review application form and make sure all the details are filled appropriately.
• Handle inbound calls and resolve candidates' queries.
• Respond to candidates queries over email/text.
• Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage.
• Provide excellent experience to the candidates.
• Maintaining a quality score of 90% and above throughout.
• Escalate issues and seek advice when faced with complex issues/problems
• Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
• Participate in Team building activities
• Ensure and maintain the security and confidentiality of client data
• Ensure Customer Satisfaction

Payroll: Trigent Software

Shift time - Night Shift (US Shift)

Working days - Rotational work week

Freshers/Experienced can apply

Excellent Communication skills

Desired Candidate Profile

Qualification: UG/ Graduate Experience: Fresher

Location: Mumbai ( Airoli )

Salary: CTC 3lpa, TH 2.4lpa

Shift: US Shift, 5days working,

2 Rotational Off

Perks and Benefits

4-6months Contract

Interested candidates Please share your resume su*********p@tr****t.com 0r contact 6370786***

Job Classification

Education

Contact Details:

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Keyskills:   communication skills voice customer service customer support