Job Description
Call Center Operations-Team Leader,
Exp-- 5 - 7 Yrs ,
SOURCING GUIDELINES: minimum of 5 years call center experience MANDATORY
at least 2 years team lead experience MANDATORY? CURRENT team size SHOULD BE >25+ that the candidate is handling
Exposure with Gold loans/NBFC/BFSI? About Co: Fintech and Gold Loan NBFC Job Specifications
Team Lead
Exp.5.0 - 7.0 Year(s)
QualificationAny Graduation, Any Post Graduation
Target CompaniesRupeek, Bajaj Finserv, Lendingkart, Gold loan firms TEAM LEAD Reporting- Customer Service Head
Team size- 4-10
Target Industry- Lending industry, Companies like Rupeek, Bajaj
Fiserv, Lendingkart Floor Manager/Team Lead/QA with minimum 5 years call center experience and at least 2 years team lead experience manage a team of call center
oBe available to affect the entirety of the team's operation obtaining the team on indiagold's process monitor, queue & track all inbound and outbound calls motivate and encourage the team with time to time feedback responsible for overseeing call center operations and ensuring targets
are achieved, MOM oResponsible for %conversion of qualified leads checking quality of calls time to time and report the feedback to the management .
If you're highly interested and motivated, please send your positive clarification as soon as possible to: b3*****1@gm**l.com
With Regards
Baby Dubey
7596099***
Sr. Executive- Talent Acquisition
Job Classification
Industry: Banking, Financial Services, Broking
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Quality
Role: Quality
Employement Type: Full time
Education
Under Graduation: Graduation Not Required, Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: B3 BRAIN BEHIND BRAND
Location(s): Noida, Gurugram
Keyskills:
Customer Service
Call Center Operations
Feedback
Quality Check
Team Leading
Gold Loan
Inbound
Outbound Calling
Floor Management