Hiring For Customer Support - French &English
- IntouchCX
- 0 - 5 years
- Hyderabad
- 9 months ago
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Job Description
We are looking for a dynamic and customer-oriented Bilingual Customer Support Representative fluent in both French and English to join our team. The ideal candidate will play a crucial role in providing exceptional support to our French and English-speaking customers. You will be responsible for addressing customer inquiries, troubleshooting issues, and ensuring customer satisfaction through effective communication in both languages.
Key Responsibilities:
- Provide outstanding customer service via phone, email, or chat in both French and English.
- Respond to customer inquiries and resolve issues in a timely and efficient manner.
- Offer product support, answer questions, and assist with any technical issues or concerns.
- Document customer interactions and maintain accurate records in the CRM system.
- Collaborate with internal teams to address complex customer issues and provide solutions.
- Maintain a high level of product knowledge and stay updated on new features or changes.
- Ensure all customer interactions are positive and contribute to a high level of customer satisfaction.
- Escalate issues as needed to ensure resolution in alignment with company standards and policies.
- Adhere to company service standards, guidelines, and best practices.
Qualifications:
- Fluency in both French and English (written and spoken) is required.(B1/B2 Level in French)
- Proven experience in a customer service or customer support role (preferably bilingual).
- Excellent communication skills, both written and verbal, with the ability to communicate clearly and effectively in both languages.
- Strong problem-solving abilities and attention to detail.
- Ability to handle customer inquiries in a calm, patient, and professional manner.
- Strong organizational skills and ability to multitask effectively.
- Familiarity with CRM tools and customer support software is a plus.
- Ability to work independently and as part of a team in a fast-paced environment.
Preferred Qualifications:
- Previous experience in a bilingual customer support role
- A positive attitude with a passion for delivering excellent customer experiences.
Work location - HYD
If interested please reach to below mentioned recruiter
Rudra Teja -8106747***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & Operations, Role Category: Non VoiceRole: Non Voice - OtherEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: English French Language B2 Customer Support French Bilingual International BPO
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IntouchCX
About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
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