GV Support Europe Professional
- ADP
- 3 - 5 years
- Hyderabad
- 9 months ago
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Job Description
- GlobalView Application Support consultant role is within GV India, which is a part of ADP India Service Delivery Organization.
- The consultants own the SAP configuration and provide consulting services for multiple MNC Clients of GlobalView in UK, IE and ZA and rest of EMEA.
- Perform SAP configuration and resolve client issues based on the ticketing system/CRM and priority of the request.
- Provide technical support for post-live issue resolution within Service Level Agreement timeframes and support investigation, solution identification, recommendation, configuration, unit testing and solution documentation.
- Prepare functional/technical specifications and manage change requests.
- Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client s current offering.
- Assess Support Pack configuration, as requirements directed. Subsequent configuration and testing activities arising out of support pack application.
- Identify, co-ordinate and test SAP Note application as an advanced correction, as required.
- Work with Managed Service associates & leads to provide First Time Right solutions.
- Provide relevant knowledge sharing opportunities for associates within Technical Services and Operations
- Ensure up to date knowledge of the ADP GlobalView SAP application and associated services.
- Adhere to ADP GlobalView configuration standards and conventions.
- After hours support as agreed with Client / Team Leader / Manager and undertake other projects as directed.
- 3-5 years of working experience in SAP HCM configuration in modules like Personnel Administration, Payroll -creation of wage types, characteristics.
- Time Management (Negative Time) -Quota configuration via standard tables and generation through PT60, and Positive Time with Overtime generation and Clock in and clock-out processing.
- Should have worked on at least one end to end Implementation or support project.
- Working experience of PCR and Schema (both time and payroll) is good to have.
Job Classification
Industry: Textile & ApparelFunctional Area / Department: Consulting, Role Category: IT ConsultingRole: Technical ConsultantEmployement Type: Full timeContact Details:
Company: ADP SolutionsLocation(s): Hyderabad
Keyskills: Application support Payroll Consulting Schema Equity Unit testing Outsourcing Technical support Analytics CRM
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