A customer service team's underlying focus is on problem-solving in the short term. Support roles generally fall under conflict resolution, responding to tickets, answering phone calls from struggling customers, and responding to all customer concernsIntroduces customers to service and parts personnel, indicating shop location and hours of operation. Follows up with all sales and warranty customers within 48 hours to ensure customer satisfaction. Develops and monitors the results of a dealership customer service questionnaire.
Keyskills: communication skills problem solving computer skills phone etiquette time management