Mega Walkin - Fresher For O2C process @Hcltech
- HCLTech
- 0 years
- Madurai,Tamil Nadu
- 10 months ago
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Job Description
HCLTech - hiring for the Fresher
www.hcltech.com
Chennai, Tamil Nadu, India / Location: Sholinganallur/ Full-Time
Note: Those who are get their Semester results only eligible
We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.
The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.
If all this sounds like an environment youll thrive in, then youre in the right place. Join us on our journey to advancing the technological world through innovation and creativity
Roles and Responsibilities
- Excellent Communication to handle International clients
- Adhere to TAT and accuracy, report out daily performance and update all performance logs and Report KPI's/SLA's as per agreed timelines
- Perform assigned activities as per defined timelines and accuracy parameters of the process
- Excellent communication abilities
- Having Knowledge on O2C
- Invoice management, Order Management, Collections and Dispute Resolution
- Handling customer calls/O2C Helpdesk/emails
- Exposure into Helpdesk metrics
- Preferably SAP (including invoicing, contracts, workflows)
Work as an Individual Contributor in Customer Service/Contact Center/Concierge COE and key responsibilities would include: -
- Attend customer calls, emails, chat
- Attend customer requests
- Request for a price quotation
- Checking product availability for a certain point in time
- Checking order status
- Request for information about account status and outstanding payments
- Request an account statement, a copy of an invoice or delivery document
- Coordinate other departments such as Order management, collections, dispute and cash application
- team to resolve customer inquiry
- Adhere to TAT and accuracy and manage queues and inquiries as per agreed metrics
- Report out daily performance and update all performance logs
Preferable: Graduate/Masters in Finance or accounting
Desired Candidate Profile
1. Freshers with good English Communication is Mandatory
2. Qualification Graduation compulsory (Without any standing arrears)
3.- Diploma are not eligible
4. Shifts should be flexible with any shift (Night / Rotational)
5. Work Location: Sholinganallur ELCOT Chennai
6. Rounds of interview: HR Screening, Versant Test and Operations Interview
7. Versant Test - Bring your wired Head phones with you to take up the versant test
Perks and Benefits:
1. Cab provided (chargeable)
2. International Trainers
3. World class exposure
4. Excellent working environment
Why Us
- We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees
- Our company is extremely diverse with 165 nationalities represented
- We offer the opportunity to work with colleagues across the globe
- We offer a virtual-first work environment, promoting a good work-life integration and real flexibility
- We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark
- We offer comprehensive benefits for all employees
- We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect
Equality & Opportunity for All
Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.
Job Classification
Industry: IT Services & ConsultingFunctional Area:
Role Category: Operations Support
Role: Operations Support
Employement Type: Freshers
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Doctorate Not Required
Contact Details:
Company: HCL Technologies LimitedLocation(s): Madurai,Tamil Nadu
Keyskills: fresher freshers good english communication customer service english Customer Handling communication skills
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