Hiring For Technical Support Engineer/ Sal
- Rivera Manpower
- 0 - 2 years
- Bengaluru
- 4 years ago
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Job Description
Roles and responsibilities
- Opening, updating and reporting on customer cases opened through VxRail ticketing system.
- Apply basic technical support skills to handle customer incidents and case resolution
- Communicate technical issues to both internal and external customers quickly in a fast paced customer critical environment
- Notify all necessary individuals of ongoing issues and problem resolution; share all knowledge of problem resolution
- Understands technical communication structure and sometimes participate in virtual team training and product knowledge sharing meetings
- Help to create and maintain eService applications such as Chat, Knowledgebase content, Support forums, etc.
- Validate technical information and issues early warnings and shares information as needed.
Required Candidate profile
*Candidates who are Freshers/Recent graduates or relevant experience can apply*Possess good analytical skills - detail oriented
*Possess good communication skills, both oral and written
*Be familiar with Microsoft applications and working knowledge of MS excel
*Have a good attitude - should be committed to the work
Perks and Benefits
Salary Hikes / Incentives / Night shift allowances / Over-time allowances / Medical benefits also provided.Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Freshers
Education
Under Graduation: Any Graduate in Any Specialization, Graduation Not RequiredPost Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization
Contact Details:
Company: Rivera Manpower ServicesAddress: #8,SAMSUNG PLAZA,3RD FLOOR,BTM 2ND STAGE., BANGALORE, Karnataka - 560076,India
Location(s): Bengaluru
Keyskills: technical support voice process knowledge sharing Desktop Support International Call Center Technical Support Engineer it helpdesk technical communication customer handling problem resolution International BPO
Rivera Manpower
Rivera Manpower Services We are currently hiring for JP Morgan Chase/American Express/ Ernst Young (EY) / IBM / Dell / First Advantage /Siemens / Infosys / Amazon / HGS / Crossdomain Solutions / Capita Solutions / First Advantage / swiggy / tesco
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