Dialer Manager
- IntouchCX
- 6 - 8 years
- Hyderabad
- 9 months ago
- Email to a friend
- Report this job
Job Description
- Be responsible for the development and deployment of performance monitoring dashboards and skills assessment reporting in collaboration with other members of the Strategy Analytics Team and CDO.
- Support weekly/monthly adjustments to align with new and changing collection strategy configuration.
- Engage collaboratively with our Strategy, IT, Audit, and CDO teams to deliver upon assigned tasks.
- Support all projects that directly involve dialer support.
- Monitor daily strategy performance by using existing reports and collaborating with the Contact Strategy team, and suggest new approaches to accomplish KPI goals set out by Strategy and Analytics.
- Review and update dialer settings to optimize dialer performance.
- Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.
- Assist in the development of other team members and provide day-to-day mentoring and guidance as requested by leadership.
- Collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business needs.
- Bachelors degree in Business Administration, Accounting, Economics, Finance, or related experience.
- 5+ years of relevant experience in Dialer Operations or Dialer Administration within Financial Services, or related areas.
- Automotive Finance industry background is a plus.
- Experience supporting telephony and ALM platforms preferred.
- The ability to make sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems.
- Exceptional listening and communication skills to effectively convey written and verbal information.
- Strong PC skills; Microsoft Access, Excel, Word, and PowerPoint.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & Operations, Role Category: Back OfficeRole: Dialer ManagerEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: Business administration Performance management MS Access Customer experience Analytics Financial services Automotive IT audit Cdo
IntouchCX
About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in