WFM Manager/Sr. Manager - Mumbai - Lumina @ Lumina Datamatics

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WFM Manager/Sr. Manager - Mumbai - Lumina

Lumina Datamatics
5 - 10 years
Mumbai
11 months ago
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Job Description

Should have worked in senior leadership roles in Workforce Management for at least 5 years with a total experience of Workforce Management for at least 10+ years.
Lead and manage a team of 3-5 Workforce Managers and 50+ Workforce Management resources: responsible for the overall direction and performance of the teams
Should be able to communicate with senior level connects at prospect and clients and help to win new deals and grow existing business as an SME
Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership within the organizational unit
Manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the leadership team

Qualifications:

Graduate degree in a relevant field required. A Master s Degree in Management is preferred.
Advanced knowledge of Excel, strong presentation skills, and the ability to motivate and inspire large groups of people are a must

Job Classification

Industry: Analytics / KPO / Research
Functional Area:
Role Category: Accounting & Taxation
Role: Accounting & Taxation
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: Doctorate Not Required

Contact Details:

Company: Lumina Datamatics
Location(s): Mumbai

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Keyskills: Workforce management Excel Management WFM

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

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Lumina Datamatics

Lumina Datamatics Ltd. Lumia Datamatics is among the 5 largest service providers in the eContent and eCommerce space worldwide with operations spread over three geographies, viz. India, Europe and USA.

WFM Manager/Sr. Manager - Mumbai - Lumina @ Lumina Datamatics

Home > Accounting & Taxation