Roles and Responsibilities Job Overview
Responsibilities and Duties Leadership of a multi- client location 350 odd FTE team engaged in data and related processes Lead in service delivery based on SLA metrics such as quality, cost, turnaround times Implement best practices in service delivery for better customer satisfaction Build and maintain relationships with customers both internal and external Foster a culture and practice of innovation within the organisation by facilitating, mentoring, and coaching innovative thinkers in the organisation Manage, develop and nurture human capital by appropriate hiring practices, upskilling and development programs, feedback and performance programs and engagement and retention programs Qualifications Masters/Bachelors in Commerce, Banking and Insurance 14+ years Process Management, People management, Quality Control, Business Process re-engineering, Digital transformation, Data and Analytics, Change Management, data management and governance Self-Driven Must have Excellent banking domain knowledge Loans and Mortgages processing for banking clients is preferred Loans and Mortgages processing knowledge around documentation Experience in managing a big team size and big size banking clients Excellent excel skills and Presentation skills Experience in handling client issues and escalations
Desired Candidate Profile
Perks and Benefits
Datamatics Software Services Ltd. Datamatics is a trusted partner to several Fortune 500 Companies globally for managing their End-to-end Application Life Cycle & Business Critical Processes. Datamatics is a global IT and business process outsourcing organization focused on delivering smart,...