Tech Mahindra is hiring For Operations
- Tech Mahindra
- 10 - 16 years
- Pune
- 10 months ago
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Job Description
Tech Mahindra is hiring for Operations Manager- Pune
Role and Responsibilities:
- The person would be responsible for end-to-end delivery and client interactions for the project
- End to end ownership of all contractual qualitative deliverable across multiple programs
- Ownership for Quality - delivery of the process, works closely with the other functional areas like Program Management, Operation, Training, HR, WFM to ensure smooth operation & service delivery which ranges from client set Qualitative KPIs
- Identifying process issues and taking corrective action
- Should have handled client interaction
- Excellent communication skills
- The candidate should also have excellent problem-solving capabilities and lateral thinking skills
- Closely monitoring daily productivity against the defined Service Level standards
- Perform regular audit checks on client defined compliance requirements
- Analyze and generate reports for team performance on processes
- Excellent Presentation skills are mandatory
- Develop a continuous learning process for the team
- Review /audit transactions performed by the team
- Supervise and support team members to ensure that delivery is consistent with or exceeds
Conduct Regular Performance Reviews for continuous improvements
Should have worked as a people manager role and handled HC of 200
Responsible for resource management and Attrition of the project
Applicants Specifications & Qualification:
- Ability to handle pressure and a natural go getter
- Knowledge of operational process, logical thinking, reporting and analysis
- Ability to work within challenging environment within timelines
- Excellent hands-on skills to get into the process deeply & ability to identify the gaps and suggest improvement plans to internal customers
- To create a conducive and stimulating environment for the teams to accomplish their goals
- Manage expectations of team members and proactively should sense their needs
- Should come with innovative ideas for process betterment
- Ability to drive process, performance, and transformation
- Able to guide the team by implementing best practices and always lead-by-example
Job Classification
Industry: BPO / Call CentreFunctional Area:
Role Category: Operations
Role: Operations
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Any Doctorate
Contact Details:
Company: Tech Mahindra LtdLocation(s): Pune
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Keyskills: operations Back Office Operations delivery operations Chat Process Operations Manager PNL
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