Job Description
HI WARM GREETING FROM RIVERA MANPOWER SERVICES
For further details please contact below given number
ANANYA- 8884496***/ 7795938***
Roles and responsibilities
- Opening, updating and reporting on customer cases opened through VxRail ticketing system.
- Apply basic technical support skills to handle customer incidents and case resolution
- Communicate technical issues to both internal and external customers quickly in a fast paced customer critical environment
- Notify all necessary individuals of ongoing issues and problem resolution; share all knowledge of problem resolution
- Understands technical communication structure and sometimes participate in virtual team training and product knowledge sharing meetings
- Help to create and maintain eService applications such as Chat, Knowledgebase content, Support forums, etc.
- Validate technical information and issues early warnings and shares information as needed.
qualification- Graduates / undergraduates
Experience - min 6 months international voice process
sal upto - 4 lacs
Required Candidate profile
* Candidates who are Freshers/Recent graduates or relevant experience can apply
*Possess good analytical skills - detail oriented
*Possess good communication skills, both oral and written
*Be familiar with Microsoft applications and working knowledge of MS excel
*Have a good attitude - should be committed to the work
Perks and Benefits
Salary Hikes / Incentives / Night shift allowances / Over-time allowances / Medical benefits also provided.
Job Classification
Industry: IT-Software, Software Services
Functional Area: IT Software - Application Programming, Maintenance,
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Admin/Maintenance/Security/Datawarehousing
Employement Type: Freshers
Education
Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required
Contact Details:
Company: Rivera Manpower Services
Address: #8 2ND FLOOR 100FEET RING ROAD INDIRANAGAR, NEXT TO BINNAMANGALA METRO STATION, BANGALORE, Karnataka - 560038,India
Location(s): Bengaluru
Website: https://www.riveramanpowerservices.in
Keyskills:
technical
technical support engineer
tse
hp
networking
it
system support
it service desk
dell
it analyst
technical helpdesk
tso
technical support
tsr
ibm
technical analyst
it helpdesk
hpe
tesco
ccna