We are looking for a proactive and customer-focused Customer Relationship Executive to join our team. As a fresher with an MBA, you will play a key role in building and maintaining positive relationships with our clients while ensuring their satisfaction and loyalty to our products/services.
Build and maintain strong relationships with existing and potential clients.
Serve as the primary point of contact for customer inquiries and concerns.
Understand customer needs and provide tailored solutions to enhance satisfaction.
Conduct follow-ups to ensure customer satisfaction and gather feedback.
Collaborate with the sales and support teams to resolve customer issues promptly.
Maintain accurate records of customer interactions in the CRM system.
Participate in customer engagement initiatives and events.
Assist in preparing reports on customer satisfaction and feedback.
Identify opportunities to upsell or cross-sell products/services.
Keep up-to-date with industry trends and company offerings.
Education: MBA in Marketing, Sales, or related field.
Experience: Fresher (Prior internship experience in customer relations is a plus).
Skills:
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Customer-centric mindset with a proactive attitude.
Ability to manage multiple tasks and prioritize effectively.
Proficiency in MS Office and CRM software.
Team player with good organizational skills.
Competitive salary package.
Professional growth opportunities.
Training and development programs.
Positive and collaborative work environment.
Health and wellness benefits.

Keyskills: team collaboration customer service orientation time management product knowledge adaptability emotional intelligence presentation skills data analysis
UBS Group AG is a Swiss multinational investment bank and financial services company founded and based in Switzerland. Co-headquartered in the cities of Zürich and Basel, it maintains a presence in all major financial centres as the largest Swiss banking institution in the world.