Technical Account Representative (tam) - Oracle Dba
- Oracle
- 15 - 20 years
- Kolkata
- 2 months ago
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Job Description
- Mandatorily good technical skills in Oracle Database and good to have experience in one of the Oracle Applications such as Fusion Applications, EBS, PSFT, etc.
- Knowledge and experience in Exadata, ExaCS and Oracle Cloud Infrastructure.
- Good Understanding of Artificial Intelligence and its application.
- Understanding of Technical architecture, operating systems, and networks.
- Should have strong customer-facing skills.
- Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business.
- Excellent team player, willing to learn new technologies & and problem-solving skills.
- Strong organization skills, detail oriented & communication skills. .
- University degree, with postgraduate technical or management qualifications or other relevant experience.
- OCI Certified / ITIL Foundation Certification in IT Service Management / PMP./ Azure Cloud Certification
Your Qualifications:
The candidate should have 15+ years of experience in Oracle products including Technical/Functional and Project/Program Management experience and have a track record in delivering large-scale global Application or infrastructure/database projects. High commitment to his/her customers is a must.
The role will be based in Bangalore/Hyderabad
Responsibilities displayed in the job posting
- Leading contributor individually and as a team member, providing direction and mentoring to others.
- Display authority, confidence, and a significant understanding of customers business strategies and industry trends.
- Develop and manage Oracle Support relationship with a designated large account(s).
- Establish professional relationships with key customer contacts to ensure the highest level of customer satisfaction.
- Develop significant high-level customer contacts and relationships.
- Coordinate delivery of Support Services to meet customer goals and objectives, and drive contract renewal.
- Identifies and submits Delivery Leads for new opportunities, and works collaboratively with Sales, the Customer Support Manager, and the customers to determine their needs and identify appropriate solutions.
- Lead complex Account Planning and Account Reviews, tracking and communicating status on complex projects including risk identification and mitigation recommendations.
- Executes Project and Contract Management- contract cost, resources, scheduling, scope, and risk management. Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology.
- Lead initiatives for organizational process and tool development and improvement.
- Contribute to the organization at a regional level to drive regional and global strategy execution.
- Has detailed experience and demonstrated execution of Oracle policies, procedures, reporting, escalation process, and delivery tools with complex contracts.
- Often takes a project lead role.
- Work is non-routine and very complex, involving the application of advanced technical/business skills in an area of specialization.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QA,
Role Category: DBA / Data warehousing
Role: Database Administrator
Employement Type: Full time
Contact Details:
Company: OracleLocation(s): Kolkata
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Keyskills: TAM PMP Contract management Support services Oracle DBA Customer support Scheduling Account management Oracle Risk management
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