Fraud Claims and Recovery in a US bank salary
- Provizor It services
- 1 to 6 Yrs
- Bengaluru
- 9 months ago
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Job Description
For Immediate Interview process Contact Shiv hidden_mobile
Salary : 6 LPA to 7.5 LPA
Need Excellent Communication (Verbal English)
Should have Experience working in International Voice process
Work From Office Location : Bangalore
Job description
We have opportunities for Specialist positions in our Fraud group.
Our Fraud, Claims & Disputes group ensures our customers receive the best fraud detection and protection inthe industry. Whether this involves credit card, debit card, and/or deposit accounts, our operational strategiesare aimed at mitigating fraud losses to the Bank and our customers.
-Effective verbal and written communication with both external and internal customers
Document customer account activities thoroughly and concisely
-Engage in interactive dialogue with customers through active listening
-Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
-Fluency in Windows Operating Systems and Microsoft Office tools
provides a professional and fun environment for employees so they can focus on providing great service to our customers. As part of a diverse and dynamic team, Specialists receive ongoing training and development to enrich their skills and build a career.
Customer Claims assists customers with electronic/check fraudulent and merchant dispute transactions on Debit Card, ATM, ACH, Checks, and Online for consumer and business accounts for all lines of business. The team decisions claims for payment or denial according to federally regulated guidelines. Customer Claims receives over 5 million calls and processes over 3 million claims annually with over 1000 associates in sites across the US, Philippines and India.
Roles and Responsibilities:-
Lead by Example
Implement/impart Training and Learning for the employees through direct development and by leveraging other training/development opportunities available.
Consistently look for innovative ways to improve on productivity, motivation and development of employees
Leverage on the expertise of employees within the group and other teams to improve overall performance.
Model the organization's core values, service principles, and philosophies. Walk the Talk.
Share and leverage best practices across teams with the function and outside of it.
Make appropriate and fact based decisions with available information when under pressure and/or adverse conditions
-Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face to face
-Must be willing to work in an environment that requires phone-based customer interaction
-Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a -Windows-based environment strongly preferred
-High School Diploma or equivalent required
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (International)Functional Area: Not SpecifiedRole/Responsibilies: Fraud Claims and Recovery in a US bank salaryContact Details:
Company: Provizor IT ServicesLocation(s): Bengaluru
Keyskills: voice process international call center call center operations customer support escalation process us bank fraud analyst call center csr
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