Customer Service Advisor Job in Impac Services
- Impac
- 0 to 2 Yrs
- Noida, Gurugram
- 9 months ago
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Job Description
We're seeking a highly skilled and customer-focused Customer Support Representative to join our team. As a Customer Support Representative, you'll play a vital role in delivering exceptional customer service experiences, resolving issues efficiently, and promoting our products/services. If you're passionate about helping others, have excellent communication skills, and are eager to work in a dynamic environment, we'd love to hear from you!
Responsibilities:
- Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner
- Resolve customer complaints and issues efficiently, escalating complex cases to senior team members when necessary
- Provide accurate information about products/services, pricing, and policies
- Collaborate with internal teams (sales, marketing, and product development) to resolve customer issues and improve overall customer experience
- Utilize CRM software and other tools to manage customer interactions, track issues, and analyze customer data
- Continuously update knowledge of products/services, industry trends, and company policies to provide accurate and helpful support
- Meet or exceed customer satisfaction targets, quality metrics, and productivity standards
Requirements:
- High school diploma or equivalent required; degree in Communications, Business, or related field preferred
- 1-2 years of experience in customer-facing roles (customer support, sales, or service industry)
- Excellent communication (verbal and written), active listening, and problem-solving skills
- Ability to work in a fast-paced environment, prioritize tasks, and manage multiple customer interactions simultaneously
- Strong empathy, patience, and conflict resolution skills
- Proficiency in CRM software, helpdesk tools, and Microsoft Office applications
- Availability to work varied shifts, including evenings, weekends, and holidays
What We Offer:
- Competitive salary and benefits package
- Ongoing training and professional development opportunities
- Collaborative, dynamic work environment
- Recognition and rewards for outstanding performance
- Opportunities for career growth and advancement
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (International)Functional Area: Not SpecifiedRole/Responsibilies: Customer Service Advisor Job in Impac ServicesContact Details:
Company: Impac ServicesLocation(s): Noida, Gurugram
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