Tour Manager Job In Cyc Enterprises Pvt Ltd
- Multitech Solutions It
- 3 to 7 Yrs
- Kolkata
- 10 months ago
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Job Description
- The Key Result Areas (KRA) of a Tour Manager working with Zest Rover Holidays by CYC Group would typically cover various aspects of customer satisfaction, operational efficiency, and business development. 1. Customer Satisfaction & Experience Management Ensuring High Customer Satisfaction: The Tour Manager is responsible for ensuring that all tour participants have an enjoyable and safe experience. Handling Customer Feedback: Actively collecting feedback from customers during and after the tour, addressing complaints, and making improvements to the service. Personalized Attention: Providing customers with personalized experiences based on their preferences, special requests, or specific needs. 2. Operational Planning & Coordination Tour Itinerary Management: Ensuring that the tour itinerary is followed strictly while also accommodating last-minute changes, if necessary. Vendor Coordination: Managing relationships with hotels, transport providers, local guides, and other vendors involved in the tour. Logistics and Travel Coordination: Overseeing smooth travel operations, including airport transfers, transport arrangements, accommodation check-ins, and activities on the ground. Timely Execution of Tours: Ensuring that all activities and services happen as per schedule, keeping delays and issues to a minimum. 3. Team Management & Leadership Managing Tour Guides & Support Staff: Leading a team of local guides, drivers, and support staff. Ensuring they are trained, prepared, and motivated to perform their roles. Communication with the Team: Ensuring seamless communication with the team to address any issues during the tour and manage customer expectations effectively. 4. Sales & Business Development Upselling Tour Packages & Additional Services: Identifying opportunities to upsell premium services, extra tours, or other products to the guests. Promoting Company Values & Brand: Representing Zest Rover Holidays in a positive light and promoting the brand during interactions with clients. Developing New Tour Packages: Offering suggestions for new tour offerings or packages based on customer needs and preferences. 5. Financial Management Budget Management for Tours: Ensuring that the tour stays within the allocated budget while delivering a high-quality experience. Cost Optimization: Identifying areas to reduce costs without compromising quality, and maintaining efficient use of resources. 6. Risk Management & Safety Compliance Ensuring Safety Standards: Ensuring the safety of all tour participants by following safety protocols and complying with legal regulations. Handling Emergencies: Being prepared for emergencies, including first aid, managing accidents, or unexpected travel disruptions. Insurance and Documentation: Ensuring all travelers have the necessary documentation and insurance for the trip. 7. Reporting & Documentation Daily Reports and Updates: Providing daily updates and reports on tour activities to management, including customer feedback, tour progress, and any incidents. Post-Tour Reporting: Submitting post-tour reports detailing successes, customer feedback, and areas for improvement. 8. Market Knowledge & Competitor Analysis Staying Updated on Travel Trends: Keeping informed about the latest trends in the travel industry, new destinations, and competitor offerings. Suggesting Improvements: Proactively suggesting improvements to current tours based on market trends and competitor analysis. 9. Tour Planning & Product Knowledge Expert Knowledge of Destinations: Having in-depth knowledge about the destinations, culture, history, and activities that will enhance the guest experience. Creating and Enhancing Tour Packages: Collaborating with other teams to help design new tour packages or improve existing ones. These KRAs focus on both operational excellence and customer-focused service, ensuring that tours are smooth, enjoyable, and well-executed from start to finish. Depending on the company and the specific nature of the role, the responsibilities could evolve, but these key areas form the core of a Tour Manager's role at Zest Rover Holidays by CYC Group. Job Types: Full-time, Permanent Benefits: Cell phone reimbursement Schedule: Day shift Work Location: In person,
Employement Category:
Employement Type: Full timeIndustry: OthersRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Tour Manager Job In Cyc Enterprises Pvt Ltd AtContact Details:
Company: Cyc EnterprisesLocation(s): Kolkata+ View Contact
Keyskills: Customer Satisfaction Operational Planning Vendor Coordination Team Management Sales Business Development Financial Management Risk Management Safety Compliance Reporting Documentation Market Knowledge Competitor Analysis Tour Planning Product Knowledge
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