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Customer Service Executive Job in SkillLabs @ Skilllabs Resource

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 Customer Service Executive Job in SkillLabs

Job Description

    BUSINESS UNIT : Retail Branch Banking REPORTING LINE : Branch Manager PURPOSE OF THE JOB : Supervising and monitoring branch transactions and sales in order to enhance the value of existing accounts and retention of existing portfolio Key Responsibilities Supervisory responsibility : Supervise & monitor Personal Banker desks and contract sales staff Branch administration Lobby Management Ensure quality customer service is delivered Resolution of customer queries/complaints Customer service to ensure walk in customers issues Monitor Staff productivity and give guidance on improving the same in conjunction with the Branch Manager Branch Operations and Audit Compliance Transactional Responsibility Authorize Personal Banker transactions Corporate salaries processing Cost Management and staff productivity Responsible for Cash and Customer transactions at the Teller counters Supervising all Non-Cash transactions like DD/MC, fund transfer etc Penetration of Saving Accounts on non liability customers Reconciliation and maintenance of suspense accounts register as per the required format Sales Branch Merchandising Generate business, cross sell and monitor cross sales of Personal Bankers Generate leads for Third Party Products to the customers Ensure that all tellers are adequately trained on the Products of the bank,

Employement Category:

Employement Type: Full time
Industry: BFSI
Role Category: Customer Care Executive (Call Centre)
Functional Area: Not Specified
Role/Responsibilies: Customer Service Executive Job in SkillLabs at

Contact Details:

Company: SkillLabs
Location(s): Other Tamil Nadu

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Keyskills:   Branch administration Customer service Sales Cost Management Cash handling Reconciliation Cross selling Supervisory

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Skilllabs Resource

SKILLLABS RESOURCE SERVICES PRIVATE LIMITED