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Team Leader(Paralegal) Job in Epicenter @ Epicenter Technologies

Home > Operations Management / Process Analysis

 Team Leader(Paralegal) Job in Epicenter

Job Description

    TL Paralegal:

     

    Roles & Responsibilities:

     

    • Plan and manage the group's performance on the Score card metrics and look for methods to constantly exceed expectations
    • Make appropriate and fact based decisions with available information when under pressure and/or adverse conditions
    • Strong orientation towards Customer Experience
    • Develop action plans and coach to improve the individual, and partner in the performance improvement of the team as required
    • Manage projects as assigned within defined metrics and timelines
    • Create an environment of high energy and enthusiasm
    • Responsible for management of Engagement, Attrition and ESAT for the team
    • Create and sustain an environment that motivates high performance, recognizes and rewards excellence of individuals and teams, and results in employee commitment
    • Resolve employee concerns with urgency & accuracy
    • Engage in effective Career Development activities like effective career coaching and counselling


    Essential Skills & Experience:

     

    • Minimal 3 years of experience in a legal process/litigation ( US regions)
    • Strong MIS skills - Proficient in MS Word, Excel, Access, PowerPoint
    • Strong analytical bend of mind with good logical reasoning abilities
    • Strong interpersonal skills at both verbal and written communication
    • Strong concepts of leadership competencies, displays ownership, accountability and pro activeness
    • Good communication and writing skills preferred
    • Minimum Graduate
    • Flexibility working in rotational US Shifts
    • Fixed Weekend Offs

     

     

     

     

     

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Operations Management / Process Analysis
Functional Area: Not Specified
Role/Responsibilies: Team Leader(Paralegal) Job in Epicenter

Contact Details:

Company: Epicenter Technologies
Location(s): Mumbai

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Keyskills:   operations litigation legal

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Epicenter Technologies

We at Epicenter are one of India's Leading Customer Contact Centre’s providing Voice and Non Voice Services in the areas of Collections, Sales and Customer ServiceCompany URL: www.epicentertechnology.comJob Location: Bhayander West

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