Department: Quality Summary The Quality Analyst would be responsible to uphold stringent internal quality standards. S/he would be responsible for call quality audits and provide feedback to the executives. S/he would closely work with other team/s to identify process & productivity improvement opportunities. Responsibilities Listen to B2B lead calls & qualify them as per pre-defined quality parameters applicable to the specified campaign under audit. Coach & mentor executives to help them improve their productivity, quality etc. Identify training & development needs of executives and effectively design & deliver impactful training programs in consultation with delivery & HR team Identify any operational challenges and effectively represent the same with a view to improve internal quality/delivery/operations processes Work closely with other functions with a view to optimize productivity of available resources Publish lead report A report on the no. of leads qualified or disqualified,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Quality Analyst / Sr. Quality Analyst Job in
Contact Details:
Company: Ziff Davis PerformanceLocation(s): Other Maharashtra