Customer Service Manager Job in Noccarc
- Kpr sugar apperals
- 8 to 12 Yrs
- Other Maharashtra
- 9 months ago
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Job Description
- About Noccarc: Noccarc specializes in designing and manufacturing of Smart Medical Devices and an integrated Digital Platform for ICUs, revolutionizing ICU operations and management. Our devices adhere to international standards such as US-FDA and CE guidelines, competing strongly with top international products. With over 9 patents, our dynamic in-house R&D team gives us a distinct competitive advantage. Our state-of-the-art digital manufacturing facility in Pune aligns with global standards, reinforcing our commitment to quality in medical device production. Founded by IIT Kanpur alumni, our journey commenced with ventilators. Noccarc stands at the forefront of the Make in India initiative in the Medical Devices sector, emerging as one of India's prominent medical device start-ups. Backed by prominent Institutional Investors like IAN Fund, SIDBI, and supported by Govt. of India and IIT Kanpur, Noccarc continues to drive innovation and excellence in the healthcare industry. To learn more about us, visit www.noccarc.com Office and Manufacturing facility Video: https://youtu.be/OoeD10ckrdU About the role: As a Customer Service Manager, you'll manage after sales pan India, focusing on revenue generation from AMC, CMC, Spares, Consumables, upgrades, etc. Additionally, you'll prioritize customer satisfaction, process compliance, product feedback collection, and service training. Collaborating closely with the sales team, your aim will be to generate repeat business from current clients. Responsibilities: Lead the Customer Support Team: Oversee daily operations of the customer support department, ensuring high-quality service delivery and customer satisfaction and after sales revenue. Manage Customer Inquiries: Respond to escalated customer issues and ensure timely resolution of inquiries and complaints. Implement Support Processes: Develop and enhance customer support processes to improve efficiency and customer experience. Train and Mentor Staff: Conduct training sessions for new hires and ongoing training for existing staff and channel partner staff on products, procedures, and industry trends. Monitor Performance Metrics: Assess support statistics, prepare reports on team performance, and implement strategies for improvement. share periodic reports, dashboards for management review. Policy Implementation: Ensure the implementation of customer support policies on the ground and update them regularly to keep them aligned with company objectives. Customer retention: Ensuring Customer retention with annual service contracts i.e. AMC, CMC and Upgrade sales After sales revenue: Ensure revenue target of after sales and service contracts for customer support team. Customer feedback: Systematically collect the customer feedback and complaints and ensure reduction of repeat customer complaints and top complaints. Collaboration: Work closely with other departments to communicate customer feedback and drive improvements in products and services. Warranty management: Responsible for warranty policies, claim approvals and faulty parts management and RCA. Compliance: Ensuring compliance with set internal processes and requirements of ISO standards. Continuous improvement: Identify and implement cost reduction, quality, safety and ergonomic improvement ideas of limited scope Customer awareness: Ensure customer awareness by timely prepared documents of implemented solutions and new feature updates. Customer satisfaction: Ensure customer satisfaction by programs, campaigns, collateral creations, online training, etc. Job Requirements: B. Tech in Mechanical / Electrical / Electronics / Biomedical engineering. Minimum 8 years of experience in After Sales / Service / Customer Experience / Sales. Team management experience of minimum 3 years. Trained on Microsoft tools like MS excel, MS word, PPT, etc. Strong verbal and written communication skills. Must have experience of working with high value products (Example: Automobiles, Medical Devices, Industrial Equipments, etc.),
Employement Category:
Employement Type: Full timeIndustry: ManufacturingRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Customer Service Manager Job in Noccarc atContact Details:
Company: NoccarcLocation(s): Other Maharashtra+ View Contact
Keyskills: Customer Service Management Revenue Generation Customer Satisfaction Process Compliance Team Management Microsoft Excel Microsoft Word Microsoft PowerPoint Verbal Communication Written Communication
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