Assistant UM-Voice/Accent Training-I @ Mphasis

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Assistant UM-Voice/Accent Training-I

Mphasis
7 - 11 years
Pune
11 months ago
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Job Description

Job Summary:

We are looking for a voice & accent coach to facilitate learners in acquiring knowledge, skills and competencies in to improve voice competencies for US insurance contact center. The role supports day to day training needs of the process through regular analysis, call monitoring, coaching, instructor-led training and administrative duties.

Job Responsibilities:

*Floor Coaching

*Instructor-Led classroom training

*Stakeholder management

*Content Development

*Training need analysis

*Training evaluation

*Creation, Implementation and execution of training plan

*Creation of daily, weekly, monthly reports

*Creation of review dashboards

Competency Requirement:

*Excellent communication skills

*Expert in Domain (Communication, Culture, Language)

*Delivery Skills

*Coaching Skills

*MS Office

*People Management

*Content Development

*Expert understanding of training procedures (TNA, Planning, Delivery, Content Development and Evaluation of training.

Skills

PRIMARY COMPETENCY : Training/Process Training PRIMARY SKILL : Training-Voice/Accent PRIMARY SKILL PERCENTAGE : 100

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Job Classification

Industry: IT Services & Consulting
Functional Area:
Role Category: Corporate Training
Role: Corporate Training
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: Doctorate Not Required

Contact Details:

Company: Mphasis
Location(s): Pune

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Keyskills: Accent Training MS office Content Development voice training Stakeholder management

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Mphasis

Mphasis Limited Grow and Win with MphasiS MphasiS consistently delivers Applications services, Infrastructure services, and Business Process Outsourcing (BPO) services globally through a combination of technology knowhow, domain and process expertise. We are over 40, 000 professionals servi...

Assistant UM-Voice/Accent Training-I @ Mphasis

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