Brief:
As a Social Care Executive, youll be responsible for evaluation of customer
queries/complaints, timely/ effective response management, and partnership with cross-
functional teams to resolve issues across our social platforms. This role requires work from
office and candidates should be willing to work across all shifts (24x7 support process).
Roles && responsibilities
Reviewing social media posts and responding within the agreed first response timeline.
Monitoring customers' engagement and feedback on every post.
Creating/personalising written pieces that are sharp, memorable, and effective at
prompting customers to take action.
Optimising content for different platforms.
Collaborating with various teams to resolve queries/concerns and to contain viral posts
Monitoring social media metrics.
Skills and Experience
Minimum 6 Months experience of social media engagement experience
A keen eye for details and resolution orientation
Problem-solving skills
Strong written communication skills with a deep understanding of grammar nuances
Editing and proofreading skills
Customer orientation with the ability to multitask
Skillset
- Excellent comms in English - No MTI or RTI issue, grammatical or pronunciation errors.
- Strong written communication skills with a deep understanding of grammar nuances
- Editing and proofreading skills
Qualification
Should be Graduate from any field
Experience
Minimum 6 Months 0f experience in Social media management/engagement experience & Customer support exp will be preferred with it
Salary
28000 ctc
Shift
Day (9am - 6pm)
6 Days Working
1 Rotational weekoff
Location
Bengaluru, Karnataka
Relocations Bonus
One time Relocation Bonus to all WFO candidates as INR 4000 for candidates relocating to Bengaluru and are eligible only if out of 100km radius from Bengaluru. To pe paid after Training as one-time payment
Cab Facility
Cab with Home pick and drop available within Bengaluru within 35km radius from Office
Roles and Responsibility
To resolve Customer issues across our social media platforms
Contact/Whatsapp :- Deva Malik - hidden_mobile
Mail - hidden_email
