Job Purpose :
To head branch operations ensuring top of the line customer service and customer engagements
Functional Responsibilities:
To ensure customer service standards are met and minimize customer complaints and escalations Deepen customer engagements and ensure revenue is maximized by cross sell and upsell Ensure smooth operations of the branch at all times Ensure branch adheres to the highest standards of compliance Ensure branch upkeep in terms of physical and IT infrastructure
Keyskills: retail banking cross selling branch operations customer service
Shelby Management Solutions is an unique, unwavering and inspirational service provider, headquartered at Bangalore. Our aim is to provide exceptional talents with a solid ethics and competency to think creatively and shape up their career. Our prime role is to act as a catalyst in bringing qualif...