Provide technical support for resolution of customer IT problems,incidents, issues, requests and queries.
Should have knowledge in Networking, MS Office365, Outlook various versions, Share point Skilled in windows troubleshooting
Basic knowledge in Cloud computing, ISO OSI, routing, switching, various protocols & network Added advantage for candidate with CCNA knowledge and certification Graduates
Answer customer queries with best effort - can be inbound, outbound and emails.
Take escalation/supervisor calls as an when required Individual contributor role Good team player
Employement Type: Full time Industry: IT - Software Role Category: General / Other Software Functional Area: Not Applicable Role/Responsibilies: .......Hiring For IT Customer Support Voice