AVP/Senior Manager @ Harjai Computers

Job Description

AVP / Senior Manager - Training (Communication, Cultural, Soft Skills/ V&A Training ) for BPO Organisation

Role : AVP / Senior Manager - Training (Communication, Cultural, Soft Skills/ V&A Training ) for BPO Organisation

Location : Gurgaon / Mumbai / Pune
Role & Responsibilities :
- Should have prior experience in Communication, Cultural, Soft Skills/ V&A Training (both in terms of facilitation and having led a team for the said function)
- Experience in Content development, Training technologies, Digitization & Process Improvement in Training
- Should have led strategic initiatives to improve business metrics (csat/nps/ces)
- Should understand core concepts of the CCT function and provide timely innovative solutions
- Should be sound and highly proficient in English
- Should have working knowledge of Hiring tools, CEFR scale, Train & Hire and Pre-Process Training (in the BPO industry) vis a vis Language + Customer service
- Work with the Vertical leads in providing inputs on development areas for projects initiated
- Provide real time support to teams working on projects
- Leadership & Organizational skills to prioritise projects and provide improvement feedback
- Strong Project Management capabilities
- Excellent communication, marketing, relationship & motivational skills
- Should be knowledgeable on the businesses/processes
- Should have analytical ability and ability to understand the business impact of nos.
- Should be able to manage multiple teams and multiple location by providing KPI and driving it
- Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives
- Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function
- Maintain vertical hygiene by ensuring reports, data and documents are in place
- Promote standardization by creating SOPs across training - Standardization
- Promote behavioral training programs and promote the programs in order to ensure maximum participation
- Should be aware of tools like GoAnimate, Flash player, Captivate and videos etc.
- Should have worked on various training methodologies and have knowledge on Instructional designing
- Should have done Market Research & analysis on training models and know what is happening in the training industry
- Should have worked on Innovative projects on digital transformation for training
- Knowledge of various digital tools & Instructional designing mandatory
- New business Transition/Knowledge Acquisition , Transfer and Training BAU .
- Work with the Training leads to ensure smooth running of training Operations
- Attends meetings WBR /MBR within the program or with another department and clients whenever necessary
- Meet & Greet with New Hire Batches
- EWS New Hire programs
- Manage internal stake holders
- Manage multiple teams and by providing by driving KPI
- Manage training metrics and impact to business metric
- TNI/ TNA process and make recommendations for process improvements
- Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration
- Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives
- Analyzing data and suggesting measures towards improving revenue generation for the function
- Maintain vertical hygiene by ensuring reports, data and documents are in place
- Promote standardization by creating & maintaining Training documentation
- Promote behavioral training programs and promote the programs in order to ensure maximum participation
- Act as a mentor for the team and hold the team together by promoting an environment of learning and team work
- Manage Training MIS for accounts
- Ensure training documentation is in place and processes are followed
- Look for opportunities to reduce people dependencies and move towards automation and digitization

Employement Category:

Employement Type: Full time
Industry: Recruitment Services
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: AVP/Senior Manager

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Keyskills:   finance sales ltd mis accountancy process improvement projects new business flash player market research training programs project management revenue generation analytical ability process improvement content development behavioral training strategic initiatives digital transformation training documentation instructional designing