Customer Service / Technical Support
- Kpr sugar apperals
- 1 to 5 Yrs
- Noida, Gurugram
- 10 months ago
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Job Description
- Location: Noida, India Shift: Night Shift (Graveyard) Department: Call Center Operations Job Type: Full-Time Salary: 32,000 per month + Uncapped Incentives About the Role We are hiring Customer Service / Technical Support Representatives for our outbound B2C process in Noida. This role requires handling customer interactions, troubleshooting issues, and driving engagement while working in a fast-paced night shift (graveyard hours) environment. If you're a strong communicator with a passion for customer service and sales, wed love to hear from you! Key Responsibilities Conduct outbound calls to B2C customers, assisting with inquiries, resolving issues, and promoting relevant services. Provide prompt, professional, and friendly customer/technical support via phone, email, and chat. Address customer queries, concerns, and technical issues while ensuring a high level of satisfaction. Maintain accurate records of customer interactions, ensuring data integrity. Escalate complex issues to the appropriate team for resolution. Conduct follow-ups to ensure customer concerns are fully addressed. Stay updated on product/service changes through training sessions. Meet and exceed individual and team performance targets for quality, response time, and customer satisfaction. Eligibility Criteria For Technical Support Role: B.Tech degree (any specialization). Minimum 1 year of experience in a technical support role. For Non-Technical Customer Support Role: Graduate (any stream). Minimum 1 year of experience in customer support, sales, or outbound calling. Required Skills & Competencies Technical Skills: Basic proficiency in MS Office (Excel, Word, PowerPoint). Typing speed of at least 20-25 WPM. Familiarity with call center operations, CRM tools, or troubleshooting processes (preferred for tech roles). Soft Skills: Excellent verbal and written English communication skills. Strong persuasion and negotiation abilities for outbound B2C calls. Ability to multi-task, manage time effectively, and work with minimal supervision. Customer-focused mindset with a positive and professional attitude. Work Environment: Must be comfortable working in a rotational night shift (graveyard shift). Ability to adapt to a fast-paced, target-driven outbound call center environment. Why Join Us Fixed Salary: 32,000/month + Uncapped Incentives (Earn more based on performance). Work in a high-growth, outbound B2C sales environment. Career growth opportunities in customer service, sales, and leadership. Comprehensive training & skill development programs. Be part of a dynamic, performance-driven team that rewards excellence! Walk-in Drive Details Date: Saturday, [Insert Date] Time: 11:00 AM 4:00 PM Venue: [Insert Exact Address] Documents to Carry: Aadhar Card (Original & Copy) Hard Copy of Resume,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Sales / BDFunctional Area: Not SpecifiedRole/Responsibilies: Customer Service / Technical SupportContact Details:
Company: Welkin Enterprises LLPLocation(s): Noida, Gurugram+ View Contact
Keyskills: MS Office Typing Call Center Operations Troubleshooting Verbal Communication Written Communication Persuasion Negotiation Time Management Customer Service Sales
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