IT Service Delivery Engineer | Bohol (Open for)
- Kpr sugar apperals
- 1 to 5 Yrs
- Other Maharashtra
- 9 months ago
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Job Description
- PURPOSE The Service Delivery Engineer will provide remote and onsite technical support for a wide range of IT systems and address various technical concerns of our clients. The ideal candidate will have excellent problem-solving skills and a strong commitment to delivering exceptional customer service. Ii. Duties And Responsibilities Technical Support: Provide first-line support for client technical issues via phone, email, or onsite visits Troubleshoot and resolve hardware, software, and connectivity issues efficiently Escalate complex issues to Level 2 or Level 3 support as necessary, ensuring proper documentation and follow-up Ensure client service level agreements (SLAs) are met consistently Documentation: Maintain accurate and up-to-date records of support requests, resolutions, and technical procedures Contribute to creating and updating knowledge base articles and user guides Customer Service: Respond promptly to customer inquiries and issues, ensuring a high level of satisfaction Communicate technical information clearly even with non-technical users Build and maintain positive relationships with clients and team members Iii. Qualifications Minimum Education Bachelors degree in Information Technology, ECE, Computer Science, or a related field Minimum Experience/Training Preferably 1-2 years of experience in an onsite technical support role, but fresh graduates are welcome to apply. Competency Technical Skills: Basic knowledge of IT systems and troubleshooting methodologies Familiarity with a broad range of IT hardware and software solutions Soft Skills: IV. WORKING CONDITIONS Combination of remote and onsite work, depending on client needs May require travel to client locations Flexible working hours to address urgent technical issues when needed,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: IT Service Delivery Engineer | Bohol (Open for)Contact Details:
Company: Trends Group Inc.Location(s): Other Maharashtra+ View Contact
Keyskills: customer service technical support troubleshooting hardware software connectivity documentation communication relationship building problemsolving
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