Technical Support Associate || Immediate
- Tech Mahindra
- 0 - 5 years
- Hyderabad
- 10 months ago
- Email to a friend
- Report this job
Job Description
Tech Mahindra is Hiring for Service Desk
Role- Associate/senior Associate Technical (Voice process)
Work location- Hyderabad (Bahadurpally )
Experience: Min 1 year in International Service Desk Technical Support is Required
Working Days - 5 Days a week
Transport - Both side Cabs will be provided if you live within 30 Kms of radius from the office location.
*******LOOKING FOR IMMEDIATE JOINERS ONLY******
**** NO DOMESTIC EXPERIENCE ****
Responsibilities
- Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.
- Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security.
- Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team.
- First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.)
- Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred.
- Perform post-resolution follow-ups to help requests or incidents.
- Research issues and resolves technical problems.
- Creating/updating knowledge articles and support processes functions
Qualifications
- Experience Min. 6 Month to 1 Year (Mandatory) and 1 to 2 Years (Preferred)
- Exceptional written and verbal communication skills with SVAR score of 65 or above.
- Exceptional ability to multitask.
- Exceptional ability to adapt and learn new platforms and skills on the fly.
- Exceptional sense of urgency
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Ability to work under pressure involves dealing with constraints which are often outside of your control - these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems.
- Good to have - Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365
- Good to have ITIL Knowledge
- Graduate from an accredited institution or Under-graduate with relevant technical experience
- Previous customer/technical support or technology experience
Interview rounds:
- 1. HR Screening Round
- 2. Basic Communication round
- 3. OPS Round
Kindly share your resume before contacting the below number
HR Archil Rathore
Phone number/WhatsApp- 8115242***
Mail :- AR*******6@TE*********A.COM
Job Classification
Industry: IT Services & ConsultingFunctional Area:
Role Category: Voice / Blended
Role: Voice / Blended
Employement Type: Full time
Education
Under Graduation: Graduation Not RequiredPost Graduation: Any Postgraduate
Doctorate: Doctorate Not Required
Contact Details:
Company: Tech MahindraLocation(s): Hyderabad
Keyskills: IT Service Desk Technical Voice Process Troubleshooting Skills Technical Helpdesk Technical Support Service Desk
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