Senior Customer Support Executive(NV) - Mumbai
- Teleperformance
- 2 - 7 years
- Mumbai
- 10 months ago
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Job Description
Interested candidates share your CV on ed*********s@te****************s.com or whatsapp it to 9136641***.
Job description
- Agents will need to reply to customer questions, research account activity and notes, troubleshoot any issues, provide supporting help documentation, and any number of other tasks. This means they will need the ability to work through several problems simultaneously to be effective.
- Responding efficiently and accurately to customer, explaining possible solutions, and ensuring that clients feel supported and valued.
- Respond to customer queries in a timely and accurate way, via email or chat
- Resolve the customer concern to be in line with standards defined basis client policies and guidelines.
- Make decisions according to the defined Policies and Procedures with High level of accuracy
- Responsible to deliver high quality and productivity results that meet the identified targets.
- Strong ability to multitask and take fast decisions independently
- Maintains composure and patience with customers
- Energetic, friendly and approachable individuals who that understand the importance of great customer service
- Correctly follow Flows and implement different quality standards/definition documents
- Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of call wherever possible.
- Demonstrates confidence and willingness to resolve customer requests or queries.
- Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement
- Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.
- Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.
Required Candidate profile
Require candidates with minimum 2 years of customer interaction experience ON PAPERS
Candidates having banking experience would be an added advantage.
Job Classification
Industry: BPO / Call CentreFunctional Area:
Role Category: Customer Success
Role: Customer Success
Employement Type: Full time
Education
Under Graduation: Graduation Not RequiredPost Graduation: Any Postgraduate
Doctorate: Any Doctorate, Doctorate Not Required
Contact Details:
Company: TeleperformanceLocation(s): Mumbai
Keyskills: Communication Skills Non Voice Process customer support International BPO banking Customer Service Fraud Analysis
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Motivated by challenges and delivering exceptional outsourcing services for over 20 years, Teleperformance in India is a leading provider of Digital Integrated Business Services. We offer omnichannel Customer Experience Management, Back-Office Services and Transformation Solutions to leading glo...
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