Technical Support Engineer (For Radiant)
- Kpr sugar apperals
- 2 to 6 Yrs
- Bangladesh
- 9 months ago
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Job Description
- Radiant Communications Limited is looking for Technical Support Engineer Job Description / Responsibility Taking ownership of customer issues reported and seeing problems through to resolution Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience. Respond promptly to customer inquiries. Handle and resolve customer complaints Obtain and evaluate all relevant information to handle inquiries and complaints Process support log, and forms. Escalate requests and unresolved issues to the designated resource Manage customers` accounts Record details of inquiries, comments, and complaints Record details of actions taken Manage administration Communicate and coordinate with internal departments Educational Requirements Bachelor of Science (BSc) CCNA, Networking, MTCNA, MTCRE Skills Required: CCNA (Cisco Certified Network Associate) Job Location Anywhere in Bangladesh,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Technical Support Engineer (For Radiant)Contact Details:
Company: Bdjobs.comLocation(s): Bangladesh+ View Contact
Keyskills: CCNA Networking
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