Customer Service Representative @ Wipro Hr Services

Job Description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have a dedicated workforce of over 170,000, serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future. Wipro HR Services India Pvt Ltd. is looking for a Customer Care Specialist We are looking for smart professionals with a great attitude to make every single client interaction delightful. Your Impact as a Customer Care Specialist Customer Service through calls, Chats & emails Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort Maintain Internal & Client level delivery quality on calls, chats & email conversations Adhere to Customer Service Attendance & Accountability policies Execute issue /query resolution and ensure proper documentation & follow-up Identify, share and support operational improvements Education Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons) Full time MBA, BE, and B-tech graduates with minimum 6 months of BPO experience You bring knowledge & expertise Required Experience Experience 0- 2 yrs. Excellent communication skills Should be flexible to work in rotational shifts Proficient in computer usage and Basic knowledge on MS Office Defined career roadmap which offers growth opportunities Performance based incentive program** Investment in talent development and skills enhancement Work life balance with 5 day work week Collaborative environment with best in class professionals Focus on colleague engagement and ***@wo*k *Depends on Process/Client alignment LOCATION GURGAON & NOIDA

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