Service Reliability Engineer Job in BT Group
- Kpr sugar apperals
- 3 to 7 Yrs
- Other Haryana
- 11 months ago
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Job Description
- Service Reliability Engineer Job Req ID: 42820 Posting Date: 21 Jan 2025 Function: Customer Service Unit: Business Location: 9th & 10th Flr, Gurugram Info , Gurugram, India Salary: Competitive Why this job matters The Network Technician 3 assists in the delivery of hardware, configuration and fiber connectivity of interdependent scaling projects across several client locations. What youll be doing 1. Delivers critical customer technical support for network, hardware, and infrastructure development. 2. Executes across technical areas including systems requirements data analysis, engineering, systems design, systems development, computer programming, systems testing and deployment, quality assurance, configuration management, and systems documentation. 3. Analyses user interfaces, maintains network, hardware, and software performance tuning, analyses workload and computer usage, maintains interfaces with outside systems, and analyses proposed system modifications and upgrades. 4. Defines the problem and develops system requirements and specifications. 5. Prepares required documentation including program-level and user-level documentation; enhances existing software systems. 6. Manages work and priorities through ticketing system and workflow. 7. Collaborates with various stakeholders to remove project obstacles. 8. Troubleshoots networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low to mid-level application interaction. 9. Participates in the migration, basic configuration and rollout of new or upgraded hardware. 10. Delivers support to include project management tasks, meeting facilitation, and ad hoc duties as needed. 11. Executes and delivers within standardised procedures in order to achieve objectives and the vision of the Network Engineering team. The skills youll need Troubleshooting Customer Service Escalation Management Continuous Improvement Vendor Management Network Delivery Network Security Network Testing Network Configuration Technical Documentation Network Integration Network Implementation Requirements Management Incident Management Event Planning Decision Making Growth Mindset Inclusive Leadership Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Service Reliability Engineer Job in BT GroupContact Details:
Company: BT GroupLocation(s): Other Haryana+ View Contact
Keyskills: Troubleshooting Customer Service Escalation Management Continuous Improvement Vendor Management Network Security Network Testing Network Configuration Technical Documentation Network Integration Network Implementation Requirements Management Incident Management Event Planning Decision Making
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