Lead Customer Success Engineer Job in
- Kpr sugar apperals
- 4 to 8 Yrs
- Hyderabad
- 9 months ago
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Job Description
- The Role We are looking for a Lead Customer Success Engineer based in Hyderabad, India. As a customer success engineer, you will be championing solutions (IoT devices + SaaS) to our customers. In this position, you will get to work on engagements with some of the most complex supply chain challenges. You will have opportunities to grow and make a significant impact on the product roadmap, product development and sales enablement. Responsibilities You will be involved in customer engagements right from discovery to pre-sales to commercial deployments - customer onboarding, ongoing support and customer education. Pre-sales: Work closely with the sales team to discover the customers challenges. Help document customer project requirements and summaries. Prepare Solution Architecture documents to guide the customer on their usage of the products. Account enablement: Using your knowledge and insights about the customer's requirements and solutions, guide the customer with the right solution that meets their needs. Assist in demo preparation, customer onboarding, and enablement. Assist sales teams with timely execution of POCs and commercial deployments. Work closely with customers, sales and product teams to ensure seamless customer onboarding and enablement. Post sales: Continue to proactively monitor customer deployments and address any problems/concerns in a timely manner. Ensure success and satisfaction of our customers. Help build a trusted partnership between us and customers. Collaborate with product & engineering teams, bringing timely feedback from customers. Upsell: Be up to date with new and upcoming solutions . Train and educate customers about these new solutions. Identify areas where customers can deploy these solutions to get the maximum ROI. Contribute to a technical knowledge base, develop application notes, training, and customer education. Support resellers and distributors of solutions with technical guidance and training. Qualifications Bachelor or Masters degree in relevant stream. Experience and working level expertise with IoT technologies like BLE and Cellular. Minimum 4 years experience in customer success, sales enablement or solution engineering field. Experience with REST APIs, using Postman collections, API documentations. Ability to learn quickly with strong problem-solving capabilities. Highly collaborative approach, with excellent communication skills. Ability to clearly communicate and explain solutions to non-technical associates/partners/customers in the logistics and supply chain industry. Ability to prioritize and manage tasks in a fast paced environment. Must be hands on, entrepreneurial and able to translate customer expectations into executable plans. Evidence of being outcome-oriented with the highest degree of tenacity and commitment -- holding themself accountable to customer expectations, deliveries and timelines. One of the following will be an advantage: Embedded Application Development. Cloud Architecture and Solutions certification or knowledge. Expected Domestic travel 20%-30% of the time,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Lead Customer Success Engineer Job inContact Details:
Company: TalentnautsLocation(s): Hyderabad+ View Contact
Keyskills: SaaS Solution Architecture Postman
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